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Terms of Service

Effective Date: May 7, 2026 Last Updated: May 7, 2026

1. Agreement

These Terms of Service (the "Terms") govern your access to and use of TrueLens, a service operated by Nanocase LLC, a Pennsylvania limited liability company located at 1524 Shrewsbury Drive, Bensalem, PA 19020 ("Nanocase," "we," "us," or "our").

TrueLens is a video-based vehicle inspection platform delivered through the website at thetruelens.com, the TrueLens iOS and Android applications, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and capable of entering into a binding contract to use the Service. By using the Service, you represent that you meet these requirements.

If you use the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you personally and that entity.

3. Account Registration and Roles

The Service supports the following user roles within an auto repair shop's account:

  • Owner — registers the shop, manages billing, and has full access to the account
  • Advisor — invited by the Owner; reviews, approves, and shares inspection videos
  • Technician — invited by the Owner; records inspection videos using the mobile application

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at business@thetruelens.com if you become aware of any unauthorized access or use.

4. Subscription Plans and Billing

4.1 Plans

The Service is offered on the following subscription plans:

  • Solo — $49.99 per month or $499.99 per year (1 owner, no team members)
  • Team — $99.99 per month or $999.99 per year (1 owner, up to 2 technicians)
  • Pro — $199.99 per month or $1,999.99 per year (1 owner, up to 4 technicians, up to 2 advisors, additional seats available at $50 per seat per month)

Plan features and limits may be updated from time to time, and the most current information is available on the Service.

4.2 Free Trial

New shops may receive a free trial period. The duration of the trial may be extended based on usage as described within the Service. At the end of the trial, your subscription will begin and your payment method will be charged unless you cancel before the trial ends.

4.3 Payment

Subscription fees are billed in advance on a monthly or annual basis depending on the plan you select. By providing a payment method, you authorize Nanocase to charge that payment method for all fees due.

All payments are processed by Stripe, Inc. Nanocase does not store full payment card details. Refer to Stripe's terms and privacy policy for information about how Stripe processes payment data.

4.4 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorize recurring charges to your payment method until you cancel.

4.5 Cancellation

You may cancel your subscription at any time through the Customer Portal accessible from your account settings. Cancellation takes effect at the end of the then-current billing period. You will retain access to paid features until the end of that period.

4.6 Refunds

Subscription fees are non-refundable except where required by law. We do not provide pro-rated refunds for partial billing periods.

4.7 Price Changes

We may change subscription prices at any time. Price changes will not affect the current billing period of an active subscription. We will provide notice of price changes at least 30 days before the change takes effect for your subscription.

4.8 Taxes

Subscription fees do not include applicable taxes. You are responsible for any sales, use, value-added, or similar taxes assessed in connection with your subscription.

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose or in violation of any applicable law
  • Record video of any person without their knowledge or consent where consent is required by law
  • Upload content that infringes the intellectual property, privacy, or other rights of any third party
  • Upload content that is defamatory, harassing, threatening, obscene, or otherwise objectionable
  • Use the Service to send spam or unsolicited communications
  • Interfere with or disrupt the Service or attempt to gain unauthorized access to it
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Resell, sublicense, or otherwise commercially exploit the Service without our written permission
  • Use automated tools (bots, scrapers, etc.) to access the Service except as expressly permitted
  • Misrepresent your identity or affiliation with any person or organization

We reserve the right to investigate suspected violations and to suspend or terminate accounts that violate these Terms.

6. Content Ownership and License

6.1 Your Content

You retain all rights to inspection videos, images, audio, text, and other content you upload, record, or create through the Service ("Your Content"). We do not claim ownership of Your Content.

6.2 License to Nanocase

By uploading Your Content to the Service, you grant Nanocase a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Your Content solely for the purposes of operating, providing, and improving the Service.

6.3 License to End Customers

When you approve and share an inspection video link with an End Customer (a vehicle owner), you grant that End Customer a non-exclusive license to view the video for the purpose of reviewing the inspection. End Customers may view the video as long as the link remains active (up to 30 days after creation, or until the underlying video is deleted under your auto-delete setting, whichever comes first).

6.4 Responsibility for Content

You represent and warrant that:

  • You own or have all necessary rights to Your Content
  • Your Content does not infringe any third-party rights
  • You have obtained any necessary consents from individuals depicted in Your Content (such as customers whose vehicles or persons appear in inspection videos)

You are solely responsible for Your Content and the consequences of uploading or sharing it.

6.5 Removal

We may remove Your Content if we believe in good faith that it violates these Terms or applicable law. We will, where reasonably possible, notify you of the removal.

7. Customer-Facing Video Links

When you approve a video for sharing, the Service generates a customer-facing link. This link:

  • Displays the video alongside your shop's branding (name, phone, address, vCard contact)
  • Is accessible to anyone who has the link
  • Expires 30 days after creation, after which the video is no longer playable through that link

You are responsible for ensuring the link is shared only with the intended recipient (typically the vehicle owner). We are not responsible for unauthorized sharing of links by recipients.

8. Service Availability

We strive to keep the Service available 24/7, but we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, or factors outside our control. We are not liable for any inability to access the Service.

9. Third-Party Services

The Service relies on third-party services including Stripe, Firebase (Google), Netlify, and Resend. Your use of those services through the Service is subject to their respective terms. We are not responsible for the acts or omissions of third-party providers.

10. Intellectual Property

The Service, including its software, design, branding, and documentation (excluding Your Content), is owned by Nanocase or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. No other rights are granted.

The trademarks "TrueLens" and "Nanocase," and any associated logos, are owned by Nanocase. You may not use these marks without our prior written permission.

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription as described in Section 4.5 and contacting us at business@thetruelens.com to request account closure.

11.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

  • You violate these Terms
  • You fail to pay subscription fees when due
  • We are required to do so by law
  • Continued provision of the Service to you would expose us to material legal or operational risk

11.3 Effect of Termination

Upon termination:

  • Your access to the Service will end
  • Your account data will be retained for 30 days, during which time you may request export or restoration; after 30 days the data will be permanently deleted
  • Sections that by their nature should survive termination (including Sections 6, 10, 12, 13, 14, 15, 16, and 17) will survive

12. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, NANOCASE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

NANOCASE DOES NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
  • DEFECTS WILL BE CORRECTED
  • THE SERVICE OR ITS SERVERS ARE FREE OF VIRUSES OR HARMFUL COMPONENTS
  • ANY INFORMATION OBTAINED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE

YOU USE THE SERVICE AT YOUR OWN RISK.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL NANOCASE, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, REGARDLESS OF THE LEGAL THEORY.

NANOCASE'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID NANOCASE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES; IN SUCH JURISDICTIONS, THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

14. Indemnification

You agree to indemnify, defend, and hold harmless Nanocase, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your Content
  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any law or third-party right

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles.

Any legal action or proceeding arising out of or relating to these Terms or the Service must be brought exclusively in the state or federal courts located in Bucks County, Pennsylvania, and you consent to the personal jurisdiction of those courts.

You and Nanocase waive any right to a jury trial in any action arising out of these Terms.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will provide additional notice (such as an email to Shop Users or a notice within the Service). Continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Nanocase regarding the Service and supersede all prior agreements.

17.2 Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

17.4 Assignment

You may not assign these Terms without our prior written consent. Nanocase may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

17.5 Force Majeure

Nanocase will not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, government action, labor disputes, or failures of utility, telecommunications, or internet services.

17.6 Notices

We may provide notices to you by email to the address associated with your account or by posting a notice within the Service. You may provide notices to us at the address below.

18. Contact Us

If you have questions about these Terms, contact us at:

Nanocase LLC 1524 Shrewsbury Drive Bensalem, PA 19020 United States

Email: business@thetruelens.com Phone: 267-912-1477