Privacy Policy

Effective Date: May 7, 2026 Last Updated: May 7, 2026

1. Introduction

TrueLens is a service operated by Nanocase LLC, a Pennsylvania limited liability company located at 1524 Shrewsbury Drive, Bensalem, PA 19020 ("Nanocase," "we," "us," or "our"). TrueLens is a video-based vehicle inspection platform that enables auto repair shops to record inspection videos, share them with customers, and manage technician teams.

This Privacy Policy describes how we collect, use, share, and protect information in connection with the TrueLens website at thetruelens.com, the TrueLens iOS and Android applications, and related services (collectively, the "Service").

By using the Service, you agree to this Privacy Policy. If you do not agree, do not use the Service.

2. Who This Policy Applies To

TrueLens has two types of users, and we collect different information from each:

• Shop Users — auto repair shop owners, advisors, and technicians who hold accounts with TrueLens, log into the Service, record inspection videos, and manage their shop's operations.
• End Customers (Vehicle Owners) — individuals who receive a video link from a shop and view inspection videos through the Service. End Customers do not hold accounts with TrueLens.

Sections below indicate which categories of users are addressed.

3. Information We Collect

3.1 Information We Collect from Shop Users

When you create or use a Shop User account, we collect:

• Account information: name, email address, phone number, business name, business address, role within the shop (owner, advisor, or technician)
• Authentication credentials: passwords (stored as cryptographic hashes), authentication tokens
• Subscription and billing information: subscription tier (Solo, Team, or Pro), billing status, trial status. Payment card details are processed and stored by our payment processor, Stripe, Inc., and are not stored on TrueLens servers.
• Usage data: videos recorded, videos approved, videos shared, login activity, feature usage, dates and times of activity
• Device information: device type, operating system, application version, device identifiers, IP address
• Inspection videos: video and audio recordings of vehicle inspections that you record and upload to the Service. These may include images of vehicles, vehicle interiors, vehicle identification numbers (VINs), license plates, and other content captured during inspection.

3.2 Information We Collect from End Customers

When an End Customer views an inspection video link, we collect:

• Link interaction data: the time the link was opened, the number of times the link was viewed, the device type and operating system used to view, IP address (used to estimate geographic region only)
• Contact actions: if the End Customer taps to call, text, or save the shop's vCard, we record that the action was taken (but not the content of any subsequent communication)

End Customers do not provide TrueLens with personal information directly. The End Customer's name, vehicle, and contact information are provided to TrueLens by the Shop User who created the inspection video.

3.3 Information from Third Parties

We may receive information about you from:

• Stripe — payment confirmations, subscription status, dispute notifications
• Firebase (Google) — authentication events, error reports, performance data
• Resend — email delivery confirmations and bounces

4. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process subscription payments and manage billing
• Authenticate Shop Users and protect accounts from unauthorized access
• Generate and host customer-facing video links
• Track the metrics shop owners use to evaluate their operations (videos merged, videos sent, videos opened by customers, view counts)
• Send transactional communications (account confirmations, billing notices, security alerts)
• Respond to support inquiries
• Detect, investigate, and prevent fraudulent or abusive activity
• Comply with legal obligations

We do not sell personal information to third parties. We do not use End Customer information for advertising or for any purpose unrelated to delivering the inspection video to that End Customer.

5. How We Share Information

We share information only with the following categories of recipients:

5.1 Service Providers

We share information with third-party service providers that help us operate the Service:

• Stripe, Inc. — payment processing
• Google Cloud / Firebase — authentication, data storage, file storage, application hosting
• Netlify — web application hosting
• Resend — transactional email delivery

These providers are contractually obligated to use information only as needed to provide their services to us.

5.2 Within the Shop

Information you provide as a Shop User may be visible to other authorized users of your shop's TrueLens account based on their role:

• Owners can view all activity within their shop
• Advisors can view inspection videos and approve them for sharing
• Technicians can view inspection videos they recorded

5.3 With End Customers

When a Shop User approves and shares an inspection video, the video and the shop's branding information (name, phone, address) are accessible to anyone with the link.

5.4 Legal and Safety Reasons

We may disclose information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, or legal process (such as a subpoena or court order)
• Enforce our Terms of Service
• Protect the rights, property, or safety of TrueLens, our users, or the public
• Investigate fraud or security issues

5.5 Business Transfers

If Nanocase is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will notify Shop Users of any such change in ownership or control of personal information.

6. Data Retention

6.1 Inspection Videos

Inspection videos are retained according to the auto-delete setting selected by the shop. Available settings are 3, 7, 15, or 30 days from the date of recording. Once the auto-delete window passes, video files are permanently deleted from storage.

6.2 Customer Video Links

Approved video links shared with End Customers expire 30 days after creation. After expiration, the link no longer plays the video and a notice is shown to the End Customer.

6.3 Account Data After Cancellation

If a Shop User cancels their subscription or deletes their account, we retain account-level data (name, email, shop information, usage logs) for 30 days after cancellation, after which it is permanently deleted. During the 30-day window, the account can be reactivated. Billing records may be retained longer where required by tax or accounting law.

6.4 End Customer Data

Link interaction data (view counts, view timestamps) is retained alongside the associated video. When the video is deleted under section 6.1, the associated interaction data is also deleted.

7. Security

We use industry-standard technical and administrative safeguards to protect information, including:

• Encryption of data in transit using TLS
• Encryption of data at rest in our cloud storage
• Authentication via Firebase, including support for multi-factor authentication
• Access controls limiting which employees and contractors can access user data
• Regular security review of our infrastructure

No security measure is perfect. We cannot guarantee absolute security of information transmitted to or stored on the Service.

8. Your Rights

8.1 All Users

You may contact us at business@thetruelens.com to:

• Request a copy of personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to retention obligations described above)
• Withdraw consent to processing where processing is based on consent

We will respond to verified requests within 30 days.

8.2 California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights:

• Right to know what categories of personal information we have collected, sources of that information, the business purpose for collection, and categories of third parties with whom we share it
• Right to delete personal information we have collected, subject to legal exceptions
• Right to correct inaccurate personal information
• Right to opt out of sale or sharing of personal information. TrueLens does not sell personal information.
• Right to non-discrimination — we will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us at business@thetruelens.com.

8.3 European Users (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) and equivalent laws may apply. You have the rights described in section 8.1 plus:

• Right to data portability — receive your data in a machine-readable format
• Right to object to processing based on legitimate interests
• Right to lodge a complaint with your local supervisory authority

The legal basis on which we process personal information is, depending on context, the performance of a contract with you, our legitimate interests in operating the Service, your consent, or compliance with a legal obligation.

International transfers of data from the EEA, UK, or Switzerland to the United States are made under appropriate safeguards, including Standard Contractual Clauses where applicable.

9. Children's Privacy

The Service is not directed at children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete it. If you believe a child has provided us with personal information, contact us at business@thetruelens.com.

10. Cookies and Similar Technologies

The TrueLens website at thetruelens.com uses cookies and similar technologies for:

• Authentication (keeping you logged in)
• Security (detecting unauthorized access)
• Analytics (understanding how the Service is used)

Most browsers allow you to refuse cookies or alert you when cookies are sent. If you refuse cookies, some features of the Service may not function.

11. Third-Party Links

The Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will provide additional notice (such as an email to Shop Users or a notice within the Service). Continued use of the Service after the effective date of an updated Privacy Policy constitutes acceptance of the updated terms.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

Nanocase LLC 1524 Shrewsbury Drive Bensalem, PA 19020 United States

Email: business@thetruelens.com Phone: 267-912-1477